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Home > Customer Service
We appreciate the time you have taken to visit our site. You can contact us at (800) 551-7108 Monday through Friday, 9:00 am - 5:00 pm EST. You can also contact us via email at sales@physiciansupplysuperstore.com.
 
 
PhysicianSupplySuperStore.com accepts the following forms of payment:

    

 
Delivery Times

Orders for in-stock items are processed and shipped the same day they are received during our operating hours of Monday thru Friday, 9am - 5pm EST. Backorders typically ship within 3-5 business days depending on supplier availability. In-transit times depend on the zone the package is being delivered. Average delivery times are 1-5 days. While we try to do our best at getting items out to you as soon as possible, please note that some orders or out-of-stock items may take longer than the time frame given on the site to get to you. If you have a deadline, and the item is marked out-of-stock, please contact us to make sure we can get it to you in time.

 

 

Refrigerated Items

Special items that need refrigeration will be shipped next day/overnight and will incur additional shipping charges. However, if the order is placed on a Thursday, Friday or a holiday, we may need to hold the order until Monday (or the next business day) to ensure it will arrive to you in usable condition. If you have a deadline to meet with one of these special items, please contact us to make sure that we can get it to you in time. It is critical that you inform us if you have office closings or special days of operations when ordering items that need refrigeration.

 

Shipping Costs

Our shipping costs are based on the total value of your order:

$0 - $200=$9.95 for shipping

Orders over $200.00 qualify for FREE shipping. 

If you need an item rushed or overnighted, you will be responsible for the additional charges and will will notify you at the time of you order what those charges will be.

Currently, we only offer ground shipping from our website. If you need a faster shipping method such as 2-Day Air or Over Night Shipping, please contact us so we may help you with your request.

Hazmat Charges: Some items incur hazmat charges that you will be responsible for paying. These charges are not included in the "Free Freight" promotion. If you have a question if these charges apply, please contact us before you place your order.

Shipping rates are based on cost of merchandise and distance, except on special orders/equipment.

Most orders ship from our distribution centers located in Charleston, South Carolina and Nashville, Tennessee. Some orders will be drop-shipped from the manufacturer. Physiciansupplysuperstore.com is located at 461 Fleming Road, Unit J, Charleston,SC 29412.

 
Sales Tax

Taxes are only collected from users in South Carolina. This does not relieve users from other states of their obligation to pay taxes that may be required.

 
Order tracking

Order receipt confirmation by email-This will be the email you receive concerning your order after it has been placed. When you submit an order the information you entered will be sent back to you to confirm that the information is correct. For security reasons, your credit card information is not included in this email.

 
Order Status

Whenever the status of  your order changes, you will be able to check this online by logging into our website under "My Account" and then clicking on the "View" button next to the order you placed. Therefore you will be notified if there is any delay. If we are not able to ship your order, you will be notified of this by email or called. The last status change will be that the or has shipped (delivered). Furthermore, we will send you an email with your tracking number. This will allow you to track the progress of your order right to your doorstep.

 
Restocking charge

We are happy to accept returns on stock items for reasons other than unsatisfactory quality. The product must be unused and returned in its original package. However, there are expense such as repacking, inventory adjustment and account adjustment. We must charge a restocking fee of twenty-five percent (25%). Please contact us for a return authorization number within 30 days to make a return.

 
Return Materials

Before returning any items to us, you must first contact us for a return materials authorization (RMA#) number. Any items returned without a RMA number will be refused.